Consumer Complaints, Health Care

The Center for Quality Health Care Services and Consumer Protection conducts on-site inspections of healthcare facilities (nursing homes, hospitals, etc.) in Virginia, and enforces State licensed regulations.

The department is the place to file a complaint against a nursing home, hospital, home care organization, or hospice, as well as managed care health insurance plans (MCHIPS).  For more information about how to file a complaint, call the Complaint Unit.

Complaints may be submitted in writing, by telephone, fax, or in person, or anonymously. There are some issues, like fees for services, that this agency does not regulate. It does regulate the quality of patient care, as governed by state and federal regulations, for licensed medical facilities and federal Medicare/Medicaid facilities.

If your complaint falls under another agency, the Department will put you in touch with them. Call the complaint hotline at 1-800-955-1819.